London Minimiser Soft Bra Sand

This is our generic size chart to help you navigate the complicated world of bra sizing and the various brands we stock. 

All bras listed on our website use the AU band size. Use the chart below to convert your band to AU. 

Bra Band Conversion Chart:

Look up the brand in the table below and note the size chart we have used for this brand on our website. 

Cup Sizes Used on our Website by Brand:

You can use the cup conversion chart below to convert a cup size to a different brand's size. 

Cup Conversion Chart:

For other lingerie and fashion items, you can use this size chart to convert your USA or European sizes to AU or International Size: 

Briefs, Sleepwear & Other Fashion:

Still confused? We don't blame you! VISIT US at any one of our locations for a fitting. 

Last updated: 1 September 2025

We want you to feel confident, cared for, and delighted when shopping with us. This policy explains how your orders are handled, how returns and exchanges work, and what exceptions apply — all with clarity, warmth, and fairness.

1. Placing an Order

• Place your order online at thefoundation.com.au.
• Full payment is required at checkout — we accept major credit cards and PayPal.
• After purchasing, you will receive an order confirmation email to your inbox.
• Contact one of our stores to make an order over the phone. Full payment via credit card is required at time of order.

2. Shipping & Delivery

• Australia (Standard): Free for orders $150 and over, $10 flat rate if under $150; delivery in 3–7 business days.
• Australia (Express): $15 flat rate; delivery in 2–4 business days.
• International: $25 flat rate; delivery in 7–21 business days.
• These are estimates and may vary due to couriers or customs. Shipping risk passes to you upon delivery.

3. Returns & Exchanges — What You Need to Know

Eligible Returns

• Change of Mind:
• Acceptable within 30 days of purchase.
• Items must be unworn, unwashed, in original packaging, with tags attached.
• For hygiene and sizing integrity, briefs, shapewear, bodysuits, and hosiery are not returnable unless faulty.

Outlet Item Exceptions:

• Items discounted by 50% or more and all Outlet items are final sale and are ineligible for return, even if in perfect condition and not faulty.

Faulty Items

• If your item is faulty, you are entitled to a replacement, repair, or refund as per Australian Consumer Law (ACL).
• We inspect and consult suppliers if needed. We'll keep you informed and cover return postage for confirmed faults

4. Refunds, Exchanges & Store Credit

• Store credit is valid for 3 years from date of issuance.

5. Free Gift & Promo Return Clause

If a free gift was included as part of a promotion and you wish to return the main purchase, the free gift must also be returned, if the gift is eligible for return. If the gift item is not returned, or the gift item is not eligible for return, the RRP of the free gift will be deducted from your refund. Gift Items cannot be exchanged.

6. How to Make a Return

1. Complete this FORM and return your eligible item to one of our stores. Contact us first if the item is faulty or not as described.
2. On receipt and inspection, we’ll process your exchange, store credit, or refund (if applicable). Store credit details will be emailed within 10 business days.

7. Your Rights Under Australian Consumer Law

Consumer guarantees under the ACL cannot be excluded or limited. If your purchase has a major failure, you're entitled to a repair, replacement, or refund, in addition to fair compensation for foreseeable losses.