Last updated: 1 September 2025

Welcome to The Foundation Lingerie. These Terms and Conditions of Service (“Terms”) govern your use of our website, products, and services. By accessing or purchasing from www.thefoundation.com.au, you agree to be bound by these Terms.

1. General Information

• The website is operated by The Foundation Lingerie (ABN: 46 652 202 625) (“we,” “us,” “our”).
• Our physical stores are located in NSW, Australia.

2. Orders

• All orders are subject to acceptance and availability.
• Prices are listed in AUD and include GST (where applicable).
• Full payment is required at the time of order. We currently accept major credit cards and PayPal.
• We reserve the right to cancel or refuse an order if fraud or misuse is suspected.

3. Shipping & Delivery

• Australia: Standard shipping is free on orders of $150 or more. Orders under $150 incur a flat rate of $10. Express shipping is available for $15.
• International: Flat rate of $25 per order.
• Estimated delivery times: 3–7 business days for standard shipping in Australia, 2–4 business days for express, and 7–21 business days internationally.
• We are not responsible for delays caused by postal or courier services beyond our reasonable control.
• Risk of loss passes to you upon delivery.

4. Returns, Exchanges & Refunds

We want you to love your purchase. Our Returns Policy is part of these Terms and is available here. In summary:

• Change of mind: Returns or exchanges accepted within 30 days of delivery. Items must be unworn, unwashed, with tags attached, and in original packaging. For hygiene reasons, briefs, bodysuits, shapewear and hosiery cannot be returned unless faulty.
• Faulty items: If a product is faulty, you are entitled to a repair, replacement, or refund in accordance with Australian Consumer Law.
• Customers are responsible for return postage costs unless the item is faulty or incorrect.

5. Australian Consumer Law (ACL)

Our goods come with guarantees that cannot be excluded under the ACL. You are entitled to a replacement or refund for a major failure and compensation for any reasonably foreseeable loss or damage.

6. Promotions & Offers

• Promotions, discounts, and sales are subject to availability and terms specified at the time of the offer.
• Exclusive promotions may be offered to customers subscribed to our mailing list.

7. Intellectual Property

• All content on this site, including text, images, graphics, and logos, is owned or licensed by The Foundation Lingerie and protected under Australian copyright law.
• Customers may not reproduce, distribute, or exploit our content without prior written consent.
• If you submit content (e.g., reviews, images, testimonials), you grant us a royalty-free, worldwide, perpetual licence to use, display, and share that content in marketing and promotional materials.

8. Limitation of Liability

• To the fullest extent permitted by law, we exclude all liability for loss or damage of any kind arising out of or in connection with your use of this website or purchase of our products.
• Nothing in these Terms limits your rights under the ACL.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our site, you consent to the collection and use of your information as outlined in that policy.

10. User Conduct

You agree not to use our site in any way that:

• Is unlawful, fraudulent, or harmful;
• Infringes on intellectual property rights;
• Attempts to interfere with the operation of the site.

11. Dispute Resolution & Governing Law

• If you have a concern or complaint, please contact us first at contact@thefoundation.com.au or by calling one of our stores. We will do our best to resolve the matter informally.
• These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of NSW.

12. Changes to Terms

We may update these Terms from time to time. The updated version will be posted on our website with a revised “last updated” date. Continued use of the site constitutes acceptance of the updated Terms.