Last updated: 1 September 2025

The Foundation Lingerie (“we,” “us,” “our”) is committed to protecting your privacy and ensuring your personal information is handled responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. What We Collect

We may collect the following information when you interact with us:

• Contact details: name, email address, phone number, postal address.
• Payment details: credit card or PayPal information (processed securely via third-party payment providers).
• Order history and preferences.
• Account login details if you create an account.
• Information you provide in customer service enquiries, product reviews, or feedback forms.
• Information automatically collected when you browse our website (IP address, device type, browser, and cookies).

2. How We Use Your Information

We use your personal information to:

• Process and deliver your orders.
• Provide customer support.
• Send order updates and important service notifications.
• Offer promotions and exclusive sales to subscribers (with your consent).
• Improve our website, products, and customer experience.
• Prevent fraud and comply with legal obligations.

3. Marketing Communications

• We may send you marketing emails and offers if you have opted in or signed up in store.
• You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly.
• Subscribers may receive exclusive promotions not available to the general public.

4. Sharing of Information

We do not sell or rent your information. We may share limited personal information with: 

• Delivery and courier partners to ship your order.
• Payment processors such as PayPal or credit card providers.
• Technology service providers (website hosting, email marketing, analytics).
• Where required by law or to protect our legal rights.

5. User-Generated Content

If you choose to submit reviews, testimonials, or images, you consent to us publishing and using this content in marketing, online, and promotional materials.

6. Cookies

We use cookies and similar technologies to:

• Keep items in your shopping cart.
• Understand browsing behaviour and improve our website.
• Personalise your experience.
  You can disable cookies in your browser, but some site features may not function properly.

7. Security

We take reasonable measures to protect your personal information. However, no transmission over the internet can be guaranteed to be fully secure.

8. Access & Correction

You may request access to your personal information or ask us to correct it by contacting contact@thefoundation.com.au.

9. International Transfers

As we use international service providers (e.g., website hosting, email services), your data may be stored outside Australia. We take steps to ensure these providers comply with data protection obligations.

10. Contact Us

If you have questions or complaints about how we handle your information, please contact us:
contact@thefoundation.com.au
The Foundation Lingerie, NSW, Australia